{"id":23099,"date":"2025-07-18T11:38:42","date_gmt":"2025-07-18T11:38:42","guid":{"rendered":"https:\/\/dattmedi.com\/eshop\/?page_id=23099"},"modified":"2025-11-18T20:15:24","modified_gmt":"2025-11-18T14:45:24","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/dattmedi.com\/eshop\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23099\" class=\"elementor elementor-23099\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c4bf6c e-flex e-con-boxed e-con e-parent\" data-id=\"3c4bf6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9507fb3 e-con-full e-flex e-con e-child\" data-id=\"9507fb3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c14594d elementor-widget elementor-widget-heading\" data-id=\"c14594d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My Account<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23c3eae e-con-full e-flex e-con e-child\" data-id=\"23c3eae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3371cda acc_hover_list elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3371cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dattmedi.com\/eshop\/account\/edit-account\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"21\" viewBox=\"0 0 20 21\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.9987 11.0671C12.2999 11.0671 14.1654 9.01502 14.1654 6.48372C14.1654 3.95242 12.2999 1.90039 9.9987 1.90039C7.69751 1.90039 5.83203 3.95242 5.83203 6.48372C5.83203 9.01502 7.69751 11.0671 9.9987 11.0671ZM9.9987 9.23372C8.61795 9.23372 7.4987 8.00251 7.4987 6.48372C7.4987 4.96494 8.61795 3.73372 9.9987 3.73372C11.3794 3.73372 12.4987 4.96494 12.4987 6.48372C12.4987 8.00251 11.3794 9.23372 9.9987 9.23372Z\" fill=\"black\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M15.9191 11.7137C15.217 11.0093 14.1308 10.8574 13.2634 11.3721C13.1047 11.4662 12.9651 11.5524 12.8363 11.6319C12.4947 11.8427 12.2296 12.0063 11.8878 12.1467C11.4583 12.3232 10.9029 12.4565 10 12.4565C9.10567 12.4565 8.54108 12.3307 8.10508 12.1604C7.71962 12.0098 7.41518 11.8207 7.01404 11.5713C6.9358 11.5227 6.85373 11.4717 6.76682 11.4184C5.89656 10.8842 4.77887 11.0083 4.05346 11.7414C3.73703 12.0612 3.36697 12.4747 3.07075 12.9253C2.78836 13.3549 2.5 13.9263 2.5 14.5398V16.6234C2.5 18.0043 3.61945 19.1232 5 19.1232H15C16.3806 19.1232 17.5 18.0043 17.5 16.6234V14.5398C17.5 13.9182 17.2039 13.3392 16.9163 12.9057C16.6142 12.4504 16.2377 12.0334 15.9191 11.7137ZM14.1139 12.8054C14.3133 12.6872 14.565 12.7162 14.7386 12.8902C15.0178 13.1705 15.3103 13.4999 15.5276 13.8273C15.7594 14.1767 15.8333 14.4165 15.8333 14.5398V16.6234C15.8333 17.0835 15.4604 17.4565 15 17.4565H5C4.5396 17.4565 4.16667 17.0835 4.16667 16.6234V14.5398C4.16667 14.4189 4.23791 14.1839 4.46344 13.8409C4.67514 13.5188 4.96132 13.1935 5.23816 12.9137C5.41177 12.7382 5.67588 12.7043 5.89491 12.8388C5.96384 12.8811 6.03406 12.9249 6.10578 12.9697C6.50782 13.2207 6.95765 13.5015 7.49863 13.7128C8.16087 13.9716 8.93683 14.1232 10 14.1232C11.0835 14.1232 11.8594 13.9603 12.5212 13.6884C13.0005 13.4915 13.4232 13.23 13.7965 12.9992C13.9066 12.9311 14.0123 12.8657 14.1139 12.8054Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">My Details<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86acfd2 acc_hover_list elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"86acfd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dattmedi.com\/eshop\/account\/orders\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><path d=\"M7.5 30.7322V30C7.5 17.5736 17.5736 7.5 30 7.5C42.4264 7.5 52.5 17.5736 52.5 30C52.5 42.4264 42.4264 52.5 30 52.5C24.5774 52.5 19.4489 50.5735 15.407 47.1264C13.6463 45.6247 12.1242 43.8599 10.8991 41.8968C10.5336 41.3111 10.712 40.54 11.2977 40.1745C11.8834 39.809 12.6544 39.9875 13.0199 40.5732C14.1093 42.3187 15.4631 43.8885 17.0293 45.2242C20.6229 48.289 25.1777 50 30 50C41.0457 50 50 41.0457 50 30C50 18.9543 41.0457 10 30 10C18.9543 10 10 18.9543 10 30V30.7322L12.8661 27.8661C13.3543 27.378 14.1457 27.378 14.6339 27.8661C15.122 28.3543 15.122 29.1457 14.6339 29.6339L9.63388 34.6339C9.14573 35.122 8.35427 35.122 7.86612 34.6339L2.86612 29.6339C2.37796 29.1457 2.37796 28.3543 2.86612 27.8661C3.35427 27.378 4.14573 27.378 4.63388 27.8661L7.5 30.7322ZM39.2424 32.6011C39.8769 32.873 40.1709 33.6079 39.8989 34.2424C39.627 34.8769 38.8921 35.1709 38.2576 34.8989L29.5076 31.1489C29.1794 31.0083 28.9271 30.734 28.8141 30.3953L25.0641 19.1453C24.8458 18.4904 25.1998 17.7825 25.8547 17.5641C26.5096 17.3458 27.2175 17.6998 27.4359 18.3547L31.0083 29.0722L39.2424 32.6011Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Order History<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff6353 acc_hover_list elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2ff6353\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dattmedi.com\/eshop\/account\/edit-address\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M10.5012 13.1563C13.2503 13.1563 15.4789 11.3925 15.4789 9.21683C15.4789 7.04111 13.2503 5.27734 10.5012 5.27734C7.75204 5.27734 5.52344 7.04111 5.52344 9.21683C5.52344 11.3925 7.75204 13.1563 10.5012 13.1563ZM10.5012 11.4086C8.97168 11.4086 7.73179 10.4273 7.73179 9.21683C7.73179 8.00636 8.97168 7.02508 10.5012 7.02508C12.0307 7.02508 13.2706 8.00636 13.2706 9.21683C13.2706 10.4273 12.0307 11.4086 10.5012 11.4086Z\" fill=\"black\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M20.756 11.0365C22.1862 5.96448 17.1424 0.900391 10.4997 0.900391C3.85887 0.900391 -1.18533 5.97144 0.243571 11.0371C1.34649 15.1513 5.8065 19.1472 8.46836 21.2311C9.60837 22.1235 11.3911 22.1235 12.5311 21.2311C15.193 19.1471 19.6534 15.1509 20.756 11.0365ZM10.4997 2.65127C15.7124 2.65127 19.7215 6.66628 18.5968 10.6551C18.0566 12.5717 16.8445 14.2929 15.4222 15.884C13.9359 17.5468 12.2507 18.9878 10.9753 19.9863C10.6973 20.2039 10.3022 20.2039 10.0242 19.9863C8.74877 18.9878 7.06375 17.547 5.5774 15.8842C4.15499 14.293 2.94338 12.5723 2.40274 10.6556C1.27918 6.67242 5.28983 2.65127 10.4997 2.65127Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">My Address<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deaab8e acc_hover_list elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"deaab8e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"support\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/customer-support\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><g clip-path=\"url(#clip0_3815_5423)\"><path d=\"M30 5C24.6957 5 19.6086 7.10714 15.8579 10.8579C12.1071 14.6086 10 19.6957 10 25V29.75C9.24583 30.4071 8.63476 31.2122 8.2047 32.1153C7.77465 33.0185 7.53478 34.0003 7.5 35C7.55694 36.4496 8.05047 37.8482 8.91591 39.0126C9.78135 40.1769 10.9783 41.0526 12.35 41.525C15.6 49.3 22.125 55 30 55H37.5V50H30C24.35 50 19.225 45.75 16.65 39.025L16.125 37.65L14.65 37.5C14.0493 37.4151 13.5 37.1147 13.1044 36.6547C12.7088 36.1947 12.494 35.6066 12.5 35C12.5026 34.5637 12.6194 34.1357 12.8387 33.7585C13.058 33.3814 13.3722 33.0681 13.75 32.85L15 32.125V27.5C15 26.837 15.2634 26.2011 15.7322 25.7322C16.2011 25.2634 16.837 25 17.5 25H42.5C43.163 25 43.7989 25.2634 44.2678 25.7322C44.7366 26.2011 45 26.837 45 27.5V40H34.775C34.548 39.3636 34.1534 38.8003 33.6326 38.3697C33.1119 37.9391 32.4846 37.6572 31.8168 37.5538C31.1491 37.4503 30.4658 37.5293 29.8393 37.7822C29.2127 38.0351 28.6661 38.4526 28.2573 38.9905C27.8484 39.5285 27.5925 40.1669 27.5166 40.8383C27.4407 41.5097 27.5476 42.1892 27.826 42.8048C28.1045 43.4205 28.5441 43.9495 29.0983 44.3359C29.6526 44.7223 30.301 44.9517 30.975 45H50C51.3261 45 52.5979 44.4732 53.5355 43.5355C54.4732 42.5979 55 41.3261 55 40V35C55 33.6739 54.4732 32.4021 53.5355 31.4645C52.5979 30.5268 51.3261 30 50 30V25C50 19.6957 47.8929 14.6086 44.1421 10.8579C40.3914 7.10714 35.3043 5 30 5Z\" fill=\"black\"><\/path><\/g><defs><clipPath id=\"clip0_3815_5423\"><rect width=\"60\" height=\"60\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer Support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-009f89e acc_out_hover_list elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"009f89e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dattmedi.com\/eshop\/account\/customer-logout\/?_wpnonce=3a1921d4cd\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"17\" viewBox=\"0 0 19 17\" fill=\"none\"><path d=\"M6.625 8.40039H17.875M17.875 8.40039L14.3594 6.31706M17.875 8.40039L14.3594 10.4837M17.875 3.81706V1.83789C17.875 1.32013 17.2454 0.900391 16.4688 0.900391H2.40625C1.62961 0.900391 1 1.32013 1 1.83789V14.9629C1 15.4807 1.62961 15.9004 2.40625 15.9004H16.4688C17.2454 15.9004 17.875 15.4807 17.875 14.9629V12.9837\" stroke=\"#E6202D\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sign Out<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eedd726 e-con-full e-flex e-con e-child\" data-id=\"eedd726\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c3506b change_titles elementor-widget elementor-widget-heading\" data-id=\"4c3506b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact  Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a95c6d9 e-grid e-con-full e-con e-child\" data-id=\"a95c6d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-961ef96 e-con-full e-flex e-con e-child\" data-id=\"961ef96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/wa.me\/9810633482\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b94dcb elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"7b94dcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/dattmedi.com\/eshop\/wp-content\/uploads\/2025\/07\/Vector-10.svg\" class=\"attachment-full size-full wp-image-23208\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Chat with us<\/h3><p class=\"elementor-image-box-description\">Our messaging assistant can quickly solve many issues or direct you to the right person or 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Share the details, and our team will assist you promptly.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-fa17b1d e-con-full e-flex e-con e-child\" data-id=\"fa17b1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/dattmedi.com\/eshop\/faq\/\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33a6481 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"33a6481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/dattmedi.com\/eshop\/wp-content\/uploads\/2025\/07\/Black.svg\" class=\"attachment-full size-full wp-image-23206\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Find Quick Answers<\/h3><p class=\"elementor-image-box-description\">Have a common question? 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