Returns & Refunds
We accept returns or exchanges for unopened and unused products within 7 days of delivery, as per our return policy.
Simply contact our support team with your order number. We’ll guide you through the easy return or replacement process.
Refunds are typically processed within 5–7 business days after we receive and verify the returned item.
Yes. For hygiene and safety reasons, sterile or opened medical products cannot be returned. Please check the product page for specific details.
Please email us at online@dattmedi.com, and our team will assist you promptly.
At Datt Mediproducts, your care is our commitment. We are dedicated to offering only high-quality wound care products that are safe, effective, and approved by trusted authorities.
This policy explains how we ensure every product on our eShop meets the highest quality standards.
All our products are made in our own advanced manufacturing facility, which allows us to:
Follow national and international safety standards
Before any product is listed on our eShop, it is:
Our products are:
We never compromise on your safety and well-being.
While rare, if any product is found defective or unsafe:
• We will bear all recall – related costs — because your safety comes first
We’re always listening. If you have a concern or suggestion, we’re here to help.
📧 Email: online@dattmedi.com
📞 Call/WhatsApp: +91-98106 33482
We’re committed to delivering safe, certified, and reliable wound care products you can trust — for yourself and your loved ones.
At Datt Mediproducts, we take the security of your personal and financial information very seriously. This policy outlines how we protect your data when you shop with us on our eShop. When you shop on our eShop, we are committed to protecting your personal and payment information through secure practices and trusted technology.
To process and deliver your order efficiently, we collect only essential details, such as:
• Full name
• Delivery address
• Phone number
• Email address
• Payment information
We do not collect or store sensitive identification numbers such as Aadhaar, PAN, or driver’s license information.
• All personal data is stored on secure servers within facilities that follow strict digital and physical protection protocols.
• We use industry-standard encryption technologies to safeguard all data transmitted between your device and our servers.
• Access to customer data is strictly limited to authorized personnel only.
• All transactions are processed via CCAvenue, a PCI-compliant and trusted payment gateway.
• Your payment data is not stored on our servers.
• CCAvenue uses advanced encryption and fraud prevention tools to keep your transactions safe.
• Your account password is encrypted and stored securely.
• We recommend creating a strong password with a combination of uppercase and lowercase letters, numbers, and symbols.
• For your security, we never store passwords in plain text.
While we work proactively to prevent any data breach, if an issue ever occurs:
• We will notify affected users immediately.
• We will act swiftly to contain and resolve the situation.
• We will cooperate with relevant authorities and cybersecurity professionals to investigate and strengthen our systems.
Your trust is our top priority. If you have concerns or questions about your data or account security, please contact:
📧 Email: online@dattmedi.com
📞 Phone: +91-98106 33482
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At Datt Mediproducts, your safety is our priority. That’s why every product on our eShop strictly adheres to applicable laws, medical standards, and ethical practices — so you can trust the care you receive.
All our wound care products are:
• Clinically tested and approved by relevant health authorities
• Manufactured under certified standards and strict quality control
• Clearly labeled with usage instructions, safety information, and product details
We follow all national and international regulations to ensure every product is safe, effective, and dependable.
We are committed to protecting your personal data and respecting your privacy.
• We collect only essential information to process your order
• Your data is never shared with unauthorized third parties
• Information is stored securely with restricted access
• We follow all applicable data protection and privacy laws
We prioritize your payment security.
• Transactions are processed through trusted, industry-standard gateways
• Your payment information is not stored on our servers
• All payments are encrypted and securely managed via our payment partners
We ensure that all orders are handled responsibly and in compliance with required standards.
• Products are packaged safely and shipped through reliable delivery partners
• We follow safety and handling protocols specific to medical-grade supplies
• Our goal is timely, secure delivery with full traceability
If you notice any issues related to product compliance, safety, or ethical concerns:
• You can report them to us in full confidence
• We investigate every concern and take prompt corrective action
• Our team is committed to maintaining the highest standards at all times
We strictly follow all applicable laws, medical regulations, and ethical practices — so that every product you receive is approved, safe, and trustworthy.
For any questions, feedback, or concerns, please contact us:
📧 online@dattmedi.com
📞 +91-98106 33482
At Datt Mediproducts (www.dattmedi.com/eshop), your privacy is important to us. We are committed to safeguarding your personal information and being transparent about how we use it.
This policy outlines:
• What information we collect
• How we use it
• When and with whom it may be shared
• Your rights and choices regarding your data
When you shop with us or use our eShop, we may collect the following details:
• Your name, phone number, and email address
• Shipping and billing addresses
• Securely processed payment information
• Order and transaction details
We collect this information only to process your order and enhance your shopping experience.
Your data is used to:
• Process, ship, and confirm your order
• Send updates about your order status
• Provide customer service and respond to inquiries
• Share offers and updates (only if you opt in)
• Improve our website and user experience
We do not use your information for any purpose beyond what is necessary and lawful.
We follow industry-standard practices to ensure your personal data is protected:
• SSL encryption to secure data transmission
• PCI-compliant payment gateways for all transactions
• Secure storage with strict access control
• Data is retained only as long as necessary, after which it is safely deleted or anonymized
Your personal data may be shared only with:
• Trusted third-party partners, such as payment processors and logistics providers
• Regulatory authorities, if required for compliance or fraud prevention
We do not sell or share your personal data with unrelated third parties.
You have full control over your personal information. At any time, you may:
• Access, correct, or delete your data
• Unsubscribe from promotional emails using the link provided in each message
• Contact us directly with questions or concerns about your privacy
📧 Email: online@dattmedi.com
📞 Phone: +91-98106 33482
This policy may be revised periodically based on changes to our practices or legal requirements. Any major updates will be posted on our website, and users may be notified if appropriate.
Welcome to the Datt Mediproducts eShop (www.dattmedi.com/eshop). By using this website or placing an order, you agree to the terms outlined below. These terms ensure a safe, transparent, and reliable experience for all our customers.
If you have any questions, please contact us at: online@dattmedi.com
• We offer a curated range of wound care products for home use.
• All products listed are subject to availability.
• Quantities may be limited based on stock or delivery constraints.
• Customers must provide accurate and complete information (name, address, contact details, and payment information) when placing an order.
• If a product becomes unavailable after the order is placed, we will notify you and offer an alternative or a full refund.
• All prices are listed in Indian Rupees (INR) and include applicable taxes.
• The final price is confirmed at the time of order placement.
• Payments must be made using the secure methods available at checkout.
• By submitting payment details, you authorize us to process the transaction securely.
• We do not store any card or banking information. All transactions are processed via PCI-compliant payment gateways.
• Orders are shipped to the delivery address provided during checkout.
• Estimated delivery timelines are shared during the ordering process and may vary based on courier service performance.
• A tracking ID will be emailed once the order is dispatched.
• Customers are responsible for ensuring that delivery details are correct. Datt Mediproducts is not liable for delays caused by incorrect information or third-party courier issues.
• We do not accept returns at this time.
• However, if your order is incorrect, damaged, or otherwise defective, please notify us at online@dattmedi.com.
• We will investigate the issue and work toward a prompt and fair solution.
• All content on this website—including product names, descriptions, images, branding, and logos—is the property of Datt Mediproducts or its licensors.
• Any unauthorized reproduction, copying, or use of our content is strictly prohibited without written permission.
• We strive for accuracy in all product descriptions and website content.
• However, we do not guarantee that all information is complete, error-free, or up to date.
• Product usage decisions based on site information are made at the user’s discretion and risk.
• Datt Mediproducts is not responsible for any direct or indirect loss, damage, or delay resulting from use of this website or the products purchased.
• Our maximum liability in any case is limited to the total value of the order placed by the customer.
• These terms are governed by the laws of India.
• Any dispute will be resolved through arbitration, under the Arbitration and Conciliation Act, 1996.
• The venue for arbitration shall be New Delhi.
• Courts in New Delhi will have exclusive jurisdiction over any legal matters.
At Datt Mediproducts (www.dattmedi.com/eshop), your safety is our top priority. Due to the medical nature of our products, we follow a strict no-return and no-refund policy to maintain the highest standards of hygiene and product integrity.
We do not accept returns or offer refunds for any purchase made through our eShop.
This includes, but is not limited to:
• Change of mind
• Incorrect product ordered
• Dissatisfaction with the product’s use or results
This policy helps ensure that all products remain unopened, uncontaminated, and safe for medical use.
We make every effort to ensure that:
• Product descriptions, images, and usage instructions are accurate and clear
• All essential information is available to help you make an informed purchase
We encourage customers to review all product details carefully before ordering.
If you are unsure or have questions, our team is here to assist.
📧 Contact us at: online@dattmedi.com
In the rare event that you receive a damaged or defective item:
• Please notify us immediately upon receipt
• We may request photographs or supporting documents to assess the issue
• Genuine concerns will be handled fairly, with a solution offered based on the situation
Our objective is to address valid issues while upholding our hygiene and safety commitments.
We appreciate your understanding and cooperation with our hygiene-first policy. At Datt Mediproducts, your health and well-being guide every decision we make. Our goal is to ensure you receive trusted, high-quality wound care products that meet the strictest safety standards.
For further assistance, please contact:
📧 online@dattmedi.com
📞 +91-98106 33482
At Datt Mediproducts, we aim to make your online shopping experience smooth, secure, and hassle-free. This policy outlines how payments are handled on our eShop (www.dattmedi.com/eshop).
We support a wide range of secure and convenient payment options:
• Credit and Debit Cards (Visa, Mastercard, Discover, and other major networks)
Simply select your preferred method at checkout. Payment options may vary based on your location or bank.
Your financial data is handled with the highest level of protection:
• All transactions are secured using SSL encryption
• No payment information is stored on our servers
• Payments are processed through CCAvenue, a PCI-compliant and industry-certified payment gateway
You can shop with full confidence, knowing that your data is safe and your transaction is secure.
As per Indian tax regulations:
• GST is applicable on all orders shipped within India
• Tax amounts are clearly itemized and displayed at checkout
• There are no hidden charges — the total amount due will be visible before payment is completed.
A detailed invoice will be included with your order confirmation email.
Once your payment is successful:
• You will receive an order confirmation email containing your order summary, billing details, and shipping information
• If you do not receive the email within a few minutes, please check your spam or promotions folder
• For assistance, feel free to contact us at online@dattmedi.com or via Phone/WhatsApp at +91-9810633482
If you experience any issue during the payment process or have questions about a transaction:
• Reach out to our support team at online@dattmedi.com
• Call/WhatsApp us at +91-9810633482
We’re committed to resolving payment-related concerns promptly and fairly.
